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NominalQC Feature

Customer Complaints

Every complaint, return and warranty claim: containment, a response-due clock, the NCR and CAPA it became, and what it cost.

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Customer complaint record with severity, part and lot, the containment, the response due date and the linked NCR and CAPACustomer Complaints register listing customer, severity, received and response-due dates and status

What you can do

  • Summary, customer and their reference, how it arrived, severity, the part, the lot / heat / date code and the quantity affected
  • What the customer reported, in their words, with an owner from the moment it lands
  • Containment first, then a response-due date that counts down — and the date you actually responded
  • Link the complaint to the NCR and the CAPA it becomes; open a complaint pre-filled from an NCR
  • The response sent to the customer is part of the record, with the cost — credits, sorting, freight
  • Overdue responses show on the dashboard’s quality-system due-dates card and in the Monday owner digest

Works together with

NCR Tracker →CAPA Management →Suppliers & SCARs →

See it with your own parts.

Free for one user. No credit card required.

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